Am highly skills and experience in follow 1. Innovation 2. Customer satisfaction 3. Sustainability 4. Growth and expansion 5. Teamwork and collaboration Aside from my skill I have my professional certificate in Customer Service and Relationship Manager and Human Resources Management
Task and Achievements Dec 2022 – Present • Orchestrated a 35% growth in customer sales within 9 months, maximizing profitability. Prepare and edit correspondence, presentations, and reports for senior management. • Instituted a quarterly market research initiative, providing critical insights into competitor and market activities, leading to informed decision-making. Act as a liaison between executives, departments, and external stakeholders. • Designed the first-ever stock quality and asset verification protocol to ensure best practices are maintained in a uniform manner across all depots. • Conducted stocktaking exercises, reconciliation, and customer ledger validation. • Implemented a collaborative team environment, fostering improved day-to-day operations. • Built and fostered excellent customer satisfaction rating among top clients through excellent relationship management. • Implemented best practices through regular team meetings, ensuring optimal performance. • Maintained administrative functions such as inventory, employee attendance, assign post and designated dutie
